FAQs

GETTING STARTED 

How do I get started in the mentoring process?

If you are interested in beginning the mentoring process, please book a 30 min. complimentary session or contact me via email at the address at the bottom of this page so we can schedule our initial discovery session to further explore the details of the mentoring relationship.

 

How will I know you are the right mentor for me?

During our initial conversations and/or strategy session, together we will identify if this is an appropriate fit. So, before you say "yes", you will have a sample of what the mentoring experience will be like. Until then, click on the About Me page to learn more about myself and my approach to mentoring.

 

What can I expect from you as my mentor?

  1. Be a partner in bringing out the best in you
  2. Provide safety, encouragement and support; an environment in which you can relax and explore
  3. Respect the confidentiality of the agreements we make
  4. Expand your view of what is possible and promote discovery of new insights
  5. Give you input, straight feedback and operate as a sounding board
  6. Listen carefully to what you say and ask questions that increase awareness
  7. Be an on-going resource for you in accomplishing your intentions, goals and ambitions
  8. Share my personal and professional experiences to support you and advice you in your next career moves

 

What if I sign up for this and decide it is not right for me? Do you have a money back guarantee?

Yes, I call it my "participate or get your money back" guarantee. If within the first month of our relationship you show up to the calls and participate fully in the mentoring process, and yet feel this is not working for you, you can simply let me know  and I will completely refund your money. To honor the mentoring agreement and the mentoring process, if you sign up and do not show up for your coaching sessions, do not do the follow up work, etc, then I will not refund your money.

 

SECURITY & CONFIDENTIALITY

Are my data secured and safe in this client portal?

Yes! In fact, there are 3 levels of security provided to keep your data safe and confidential:  

  1. Username and password protection
  2. Verisign Security Certificate protection of your data on this site 
  3. Secured pages (https://)

 

Is my information confidential?

Yes. This site is protected by a username/password system. You are the only one that has access to your information.

 

ADDITIONAL SUPPORT

Can I contact you in-between our scheduled mentoring sessions?

Yes! In the event that you would like support on something that comes up in between our meetings, you can post an inquiry to the Client Log and we can have "just in time" exchanges via your Private Client Website. However, please note that on occasions (e.g. if I am travelling) I may not be able to reply within the day.

 

ACCESSING THE PRIVATE CLIENT AREA

What is the "Register Now" link and when would I use it?

If you are interested in becoming a client or beginning the mentoring process, you can create your own account to access the private client area.  When you "register" I will be notified that your account has been created and will need to activate your account. This could take up to 24 hours.

How do I access your private client area and how do I log in?

Click on the Login link in the navigational menu of the website. Then enter the username and password that has been assigned to you. Don't have login information yet?  Contact me so we can get an account created for you.

I have a password that I use for most of my on-line accounts.  Can I change the password you assigned to me?

Yes. You will need to log in initially using the password I assigned to you. Once you log in, you can change your password at any time in your Client Profile page, that you find under the FORMS tab.

What if I forget or lose my password and login information?

If you simply forgot your password, you can still go to the Login page by clicking the Login link. Click on the blue link "forgot password" to the right of the "Login" button and, in the new "Forgot Password" window, enter your username and click on the "Continue" button. You will receive an email shortly with your password included.

If you misplaced both your username and password, contact me and I will forward you your information.

I’m trying to log in, but it will not accept my username or password, what do I do?

Remember that the login information is case sensitive, so enter it exactly like it was given to you. Also, type in your login credentials and DO NOT copy/paste it, as this procedure can include empty spaces, which count in a password, thus rendering it incorrect. Again, if you do not remember your login credentials, you can contact me via email and I'll forward them to you.

FORMS, DOCUMENTS AND RESOURCES AVAILABLE

What makes up a "Welcome Packet" and what do I do with this?

A welcome packet consists of some basic forms, documents and resources that will help to get us started in the coaching process. By completing the information in the welcome packet, you are providing me with some helpful information, so that I know best how to support you, guide you and work together with you. It includes a "Client Profile" form, a "Goals" form and also a "Discovery" form.  You will also find our mentoring agreement located in this packet. It is customary for you to complete these items prior to our initial mentoring session together.

 

SCHEDULING/RESCHEDULING APPOINTMENTS

What if I need to reschedule my appointment?

It's easy. With at least a 24 hour notice, you can reschedule any appointment by using the online calendar system. Just complete the following steps:

  1. Log into your Private Client Website Area.
  2. Click on the Calendar Menu.
  3. Locate and click on the desired block of “Available” time (or if you already have an existing appointment, click on the title of your existing appointment that you wish to reschedule)
  4. Click on the "edit" button and change the details of the appointment to correspond with an "Available" block of time.
  5. The calendar will update itself, you'll see your new appointment reflected and I will receive an email notification letting me know of the change. 

 

PAYING FOR THE MENTORING SERVICES

How do I make payments for my mentoring program?

You can pay easily online by Credit/Debit Card or Pay Pal. When you receive your invoice, simply click on the link at the bottom of the invoice to log into the private client area and click on the Payments Menu. Here you can either enter your credit cart number or Pay Pal information and the system will automatically (and securely) process your payment..

 

For details on how we collect, store, use and process your data please refer to our Privacy Notice.